Refund policy

Thank you for shopping with Plain Hoodies. Since all our products are custom made, we have created the following return policy to ensure fairness and transparency.

Exchanges & Refunds

• To minimize returns, our sizing has been tested on various clients, and detailed product descriptions are provided on our website.
• All products are custom made, so we do not accept returns or exchanges for size or change of mind.

Damages & Issues

• Please inspect your order immediately upon delivery.
• If the item is defective, damaged, or if you receive the wrong product, contact us right away at support@plainhoodies.org
• Claims must be made within 2 days of receiving your order.
• To be eligible, the item must be:
  • In the same condition as received
  • In its original packaging.
  • Supported by your receipt or proof of purchase.

Return Process (for approved cases only)

• To start a return, email us at support@plainhoodies.org with your order details and photos of the issue.
• If your return is accepted, we’ll provide step-by-step instructions on how to proceed
• Items sent back to us without prior approval will not be accepted.

 

For any concerns regarding your order, product fit, or sizing before purchase, you can always reach us at support@plainhoodies.org